Office of the Superintendent

March 30, 2020

Dear Families,

In response to Governor Mike DeWine’s extension of the school closure, Cincinnati Public Schools’ buildings will remain closed through at least May 1, 2020.

However, teaching and learning will continue. We have been working for weeks to ensure that students can continue their studies remotely. We also are prepared to serve students who do not have access to technology or internet at home.

Our meal distribution program will continue, as well as the services we offer to students with special learning needs. A limited number of our School-Based Health Centers will remain open, and you can find a list of those locations on our website at cps-k12.org.

To keep students engaged in learning, we will launch our Remote Learning Plan for all students, grades preschool to 12. Included will be digital lessons, hard-copy Enrichment Learning Packets, resources for parents, tips for structuring the school day, and more. We also are exploring opportunities to broadcast academic lessons through cable partners to ensure that content gets to as many students as possible. We will be releasing more information about our Remote Learning Plan later this week.

As we navigate these challenging times, I remain hopeful. Our school family – including teachers, staff and community volunteers – has truly stepped up for our city’s young people. So far, we have given out more than 50,000 meals and countless hygiene kits. Our teachers are instructing from their homes and are reaching out to students without online access. It is clear that our passion for empowering the next generation of world leaders has only grown stronger.

I also am grateful to you, our parents and guardians. I know this hasn’t been easy. But I am hopeful today because I know that we can get through this together.

The challenge of educating more than 37,000 students without classrooms is momentous. But, I am confident that learning in Cincinnati Public Schools will continue. We are #CPSUnited, and we will come through this stronger than ever before.

Please continue to visit our website at cps-k12.org for important updates. We will have much more information to share in the weeks to come.


Laura Mitchell, Superintendent

Education Center · P.O. Box 5381 · Cincinnati, OH 45201-5381 · 513-363-0050 · Fax: 513-363-0060 · cps-k12.org

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Customer Care Center

Our Customer Care Center aims to solve problems in a caring, helpful and professional manner. The center links students, parents and community members to available resources, and provides accurate information and quality assistance.

Customer Care Center

2651 Burnet Avenue, 45219 (Corryville) 
Cincinnati Public Schools Education Center (main hallway, first floor)
(513) 363-0123
Open 8:30 a.m. to 4:30 p.m., Monday through Friday (The Customer Care Center will open at 10 a.m. the second Thursday of the month.)
Enrollments 8:30 a.m. to 3:30 p.m., Monday through Friday

The center aligns with Cincinnati Public Schools' goal to be customer-friendly, one of the many tools contributing to improving student achievement. In addition to the highly qualified Customer Care Center staff, representatives from CPS' Office of Transportation also work in the Center to help solve customers' bus-service problems. 

The Customer Care Center is available to help with questions in areas such as:

Parents can register their school-age children online using Registration Gateway and/or view their child's progress on PowerSchool.

Contractors can use computers to view bid-requests information and contact the Purchasing Department for further assistance.

The Customer Care Center does not handle employee disciplinary actions or union issues. Contact the Employee Care Center for assistance: 

Benefits: Beverly McKenzie (513) 363-0139; Badges/Background Checks: Karen Cummings (513) 363-0153; Payroll: (513) 363-0590

What We Do

A team approach is used when responding to parents' or community members' concerns. 

If an issue involves a teacher or school, please contact the teacher or principal first to try to resolve the matter with the people most directly involved in the case. Most concerns can and should be resolved at the school building level. If an issue cannot be resolved there, we will assist in finding a resolution.

The Customer Care Center can:

  • Provide information or clarification about policies or procedures.
  • Find the right person to handle issues or concerns.
  • Talk to people who can research and investigate an incident.
  • Serve as a "go between" for parties involved.
  • Mediate an impartial resolution.
  • Identify alternatives.

To decide if you should contact CPS' Customer Care Center, ask the following questions:

  • Have I tried to solve this problem at the school? 
  • Am I unsure where to turn next?

Before contacting the Customer Care Center, be prepared to share the following information with a member of the Customer Care Team:

  • Student's name, age, grade and school
  • Names of teachers, principal or assistant principal, or other school officials already contacted

In written correspondence, please describe the situation and include your name, address and phone number.

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