Timely and efficient transportation service requires accurate and up-to-date student information. All new enrollments and other changes to student information must be provided to the child's school of attendance. It is the responsibility of the school to update the child's information. The Customer Help Center can accept these changes for students enrolled in the public schools when the school of attendance is not open.
The Pupil Transportation Branch cannot update a student's record. Timely transportation service is dependent on changes to student information being provided by parents to the school and then provided by the school to the Pupil Transportation Branch for routing. Address changes must be received by the Pupil Transportation Branch from the schools by the summer cut-off date to guarantee inclusion in the school start-up routing.
Address changes must be received by the Pupil Transportation Branch from the schools by the summer cut-off date to guarantee inclusion in the school start-up routing.
Address changes that can be made without re-routing of the bus are generally accommodated on a daily basis. Changes submitted by a public school on one day are implemented the next day. Changes submitted by non-public and charter schools require additional time. Notice of daily changes are provided to the schools who, in turn, notify parents.
Late address changes that cannot be accommodated for school start-up will not be implemented until the first re-route. Regular re-routes are scheduled on a biweekly basis throughout the school year after the first re-route and are normally implemented within two weeks.
Address changes requiring a re-route of the bus affect the transportation arrangements of other children assigned to the route and require time for parent notification. Postcards are mailed for each re-route through the US Postal Service on Friday/Saturday prior to the Tuesday re-route implementation.
Student pickup/drop off times may change several times throughout a school year, but these changes are necessary to serve new students and those that move.
Due to safety issues, it is not possible for schools, bus companies or bus drivers to change the transportation arrangements for a student. This can only be done by the Pupil Transportation Branch.