The Customer Help Center, located at the Education Center in Corryville, is designed to satisfy customers by solving problems in a caring, helpful and professional manner. The center links students, parents and community members to available resources and provides accurate information and quality assistance for everyone involved.
The center aligns with the district’s goal to become more customer-friendly, one of the many tools that contribute to improving student achievement. This follows a growing trend among school districts nationwide to create such customer-service venues; CPS joins Columbus and Dayton, and other big-city districts such as Chicago, Little Rock, Fort Worth and Minneapolis-St. Paul in providing a Customer Help Center.
Cincinnati Public Schools' staff from such departments as Transportation have moved their offices into the center so it is a true one-stop shop.
The Customer Help Center is available to help you with questions in such areas as:
There also are two computer terminals in the Customer Help Center so contractors can look up bid information and parents can see their child's progress through Parent CONNECT.
The center does not handle employee disciplinary actions or union issues.
An ombudsperson is a person who investigates complaints, reports findings and helps acheive equitable settlements.
At Cincinnati Public Schools, we use a team approach when responding to your concerns. This means that you and staff will work together to resolve your issue or concern. This can be done on the telephone, or in person at the school building.
If your issue involves a teacher or school, please contact the teacher or principal first to try to resolve the matter with the people most directly involved in the case. Most concerns can and should be resolved at the building level. If your issue cannot be resolved there, we will assist you to find a resolution.
The Customer Help Center can:
To determine if you should contact the ombudsperson, ask yourself the following questions:
Before contacting the ombudsperson, please gather the following information:
In any written correspondence, please describe your complaint and include your name, address and phone number so that someone may contact you.
We strive to provide excellent customer service consistently throughout our district, and have developed a pledge and protocols for all employees to follow. Customer Service